Service Availability

Zirzoner's commitment to service availability, including uptime expectations, maintenance, downtime, and limitations of cloud-based services.

Last updated: June 2026

This section explains our approach to keeping Zirzoner available and what happens when services are interrupted.

Our Commitment

We work hard to keep Zirzoner available and reliable. However, as a cloud-based platform, occasional interruptions may happen.

We do not guarantee uninterrupted access. Services are provided on an "as is" and "as available" basis.

Planned Maintenance

We may perform planned maintenance to:

  • Update software and infrastructure
  • Apply security patches
  • Upgrade systems and capacity
  • Fix bugs and improve performance

When possible, we schedule maintenance during low-usage periods to minimize disruption. For major maintenance that may significantly affect service, we will notify users in advance when practical.

Unexpected Downtime

Sometimes services may be interrupted unexpectedly due to:

  • Hardware or software failures
  • Network issues
  • Cyber attacks or security incidents
  • Problems with third-party hosting providers
  • Events beyond our control

When unexpected downtime occurs, we work to restore services as quickly as possible. We communicate updates through appropriate channels.

Third-Party Dependencies

Zirzoner relies on third-party infrastructure providers, including:

  • Oracle Cloud Infrastructure (OCI)
  • Heroku
  • DigitalOcean
  • Vercel

Service interruptions from these providers may affect Zirzoner's availability. We are not responsible for downtime caused by third-party providers or events outside our control.

Service Changes

Zirzoner is continually evolving. We may:

  • Add new features and services
  • Modify existing features
  • Discontinue features or services that are no longer viable
  • Change how certain features work

When discontinuing a feature or service, we will provide reasonable notice when possible. We are not liable for changes that affect how you use the platform.

Account Access

Access to your account depends on:

  • Your internet connection
  • Your device and browser compatibility
  • Your compliance with our terms
  • The status of third-party authentication providers you use

We are not responsible for your inability to access Zirzoner due to issues on your side, including lost credentials, outdated devices, or network problems.

Geographic Availability

Zirzoner may not be available in all countries or regions. Access may be restricted due to:

  • Legal or regulatory requirements
  • Technical limitations
  • Business decisions

We may block access from certain locations to comply with laws or protect platform security.

Force Majeure

We are not liable for service interruptions caused by events beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Pandemics or health emergencies
  • Major internet or telecommunications failures
  • Power outages

No Liability for Downtime

To the extent permitted by law, Zirzoner is not liable for:

  • Losses caused by service interruptions
  • Data loss during downtime
  • Missed opportunities during outages
  • Costs incurred from inability to access services

For more details, see Limitation of Liability.

Keeping You Informed

When significant service issues occur, we communicate through:

  • Status page or platform notices
  • Email notifications to affected users
  • Public announcements where appropriate

Questions About Availability

If you have questions about service availability or experience persistent issues, contact us at support@zirzoner.com.